第 52 页 / 共 203 页
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ª SAP AG 1999
© SAP AG LO615 5-3
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第 53 页 / 共 203 页
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WDNHV(cid:3)WKH(cid:3)JRRGV(cid:3)DZD\(cid:3)ZLWK(cid:3)WKHP(cid:17)
ª SAP AG 1999
© SAP AG LO615 5-4
第 54 页 / 共 203 页
&DQFHOODWLRQ
2UGHU 2XWERXQG(cid:3) ,QYRLFH &XVWRPHU(cid:3)DFFRXQW
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(cid:20)(cid:19)(cid:19)
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ª SAP AG 1999
n To cancel a billing document, you must create a cancellation document. The system copies data from
the reference document into the cancellation and offsets the entry in Accounting.
n The reference document of the billing document (for example, the delivery for the cancelled invoice)
can now be billed again.
n Credit memos can be cancelled with billing document type S2(cid:3)in the standard system.
n You do not need to make an entry in copying control for cancellations. The parameters to be changed
(for example, assignment number and reference number) are stored per billing type directly in the
Cancellation area of the screen.
n As of Release 4.0B, You also have the option of canceling individual items in a billing document.
n 1RWH:
As of Release 3.0E, when you select cancellation, you branch to an overview screen containing the
original billing document as well as the cancellation. Before updating, you can compare both
documents in order to avoid any discrepancies during cancellation.
During the update, the system also attempts to complete the billing document and the cancellation
billing document, provided that forwarding of data to FI has not yet been carried out. In this way, the
complete process remains within SD and data does not need to be forwarded to FI.
© SAP AG LO615 5-5
第 55 页 / 共 203 页
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UHTXHVW
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UHTXHVW
ª SAP AG 1999
© SAP AG LO615 5-6
/(cid:7) D2 E9 = >@ 3F 14
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n You can create credit and debit memos either with reference to credit or debit memo requests (sales
documents), or - if your company does not require a release procedure in the case complaints -
directly with reference to a billing document (as of Release 4.5).
n You can create credit and debit memo requests:
• without reference to a previous business transaction
• with reference to an order
• with reference to a billing document
n You can control in Customizing whether the system is to set a billing block automatically for a credit
or debit memo request. The employee responsible can
• release the credit or debit memo request after review. The employee can decide the amount or
quantity to be credited or debited.
• reject items in the credit or debit memo request and enter a reason for rejection.
第 56 页 / 共 203 页
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(cid:21)(cid:19) 0(cid:21) (cid:21)(cid:19)(cid:19) (cid:20)(cid:19) (cid:21)(cid:19) 81,(cid:3)(cid:19)(cid:3)
ª SAP AG 1999
n You can release a credit memo request or return by removing the billing block.
n If the complaint has not yet been justified you can enter a reason for rejection for each item.
The value of these items will not be copied into the billing document.
n Using the reason for rejection allows you to control whether the item
• is copied into the credit memo with a zero value (see above)
• appears in the credit memo at all
n Debit memo requests are processed in exactly the same way.
© SAP AG LO615 5-7
第 57 页 / 共 203 页
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(cid:3)(cid:3)(cid:3)%LOOLQJ
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ª SAP AG 1999
© SAP AG LO615 5-8
MM
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n Credit memo requests are usually blocked for billing (that is, credit) upon creation until the
employee responsible releases this block.
n Within your company, you can make the definition of the point at which the check is carried out and
the employee responsible dependent upon the value of the credit memo request.
n If the value of the credit memo request is below a certain minimum limit, then it can be released
automatically by the system.
n The workflow within the framework of credit memo processing now guarantees that the employee
responsible is automatically determined and informed when a credit memo request is created,
depending on the value involved.
n The employee responsible can either reject, release, or process the credit memo request.
第 58 页 / 共 203 页
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’HELW(cid:3)PHPR(cid:3)(cid:3)(cid:3)(cid:3)(cid:23)(cid:26)(cid:20)(cid:20)(cid:3)(cid:3)(cid:3)(cid:3)(cid:20)(cid:19) %LOOLQJ(cid:3)LWHP(cid:3)(cid:21)
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ª SAP AG 1999
© SAP AG LO615 5-9
N(cid:15) OQ P RS# T(cid:11) U
n The invoice correction request represents a combination of credit and debit memo requests.
n On the one side, credit is granted fully for the incorrect billing item while it is simultaneously
debited (automatically created as a debit memo item). The difference created represents the final full
amount to be credited.
n The invoice correction request must be created with reference to the corresponding billing document
(no reference to order or inquiry).
n When creating an invoice correction request, the items are automatically duplicated (this means that
for every item in the billing document, a second item is created). The resulting item categories must
have opposite +/- values.
n First all credit memo items are listed, followed by all debit memo items. The reference to the
corresponding billing document is created when you specify the preceding document and the
preceding item.
n The credit memo item cannot be changed. The corresponding debit memo item, however, can be
updated according to new characteristics (e.g. new pricing, change in quantity).
n You can delete the credit and debit memos in pairs (unchanged pairs of items can be deleted all at
once in this way).
第 59 页 / 共 203 页
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’LVNHWWH
(cid:20)(cid:19)(cid:3)SF 81,(cid:3)(cid:22)(cid:19)
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(cid:20)(cid:19)(cid:3)SF(cid:3)DW(cid:3) 81,(cid:3)(cid:22)(cid:3)(cid:3)(cid:3)(cid:3)(cid:3)(cid:3)(cid:16)81,(cid:3)(cid:22)(cid:19)
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ª SAP AG 1999
© SAP AG LO615 5-10
V
n Quantity difference is used when a customer complaint is being processed due to a certain amount of
damaged or sub-standard goods.
n The system corrects the quantity to be billed via the debit memo item.
n If other item pairs arise from the relevant billing document and these item pairs are unchanged, they
can be deleted in one step, using the ’HOHWH(cid:3)XQFKDQJHG(cid:3)LWHPV(cid:3)function.
第 60 页 / 共 203 页
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ª SAP AG 1999
© SAP AG LO615 5-11
V
n Price difference is used when a customer complaint is being processed for incorrect pricing of goods.
n A correction of the pricing elements must be carried out in the debit memo.
第 61 页 / 共 203 页
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ª SAP AG 1999
n You create a return for goods sent back from a dissatisfied customer.
n Returns are processed in the same way as credit memo requests.
n 1RWH: The credit memo is billed with reference to the order, which means it refers to the return
request document, not to the return delivery.
© SAP AG LO615 5-12
第 62 页 / 共 203 页
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ª SAP AG 1999
n Billing types for pro forma invoices are available for export transactions.
n You can create pro forma invoices with reference to orders or deliveries. You do not need to post
goods issue before creating a delivery-related pro forma invoice.
n You can create as many pro forma invoices as required, since the billing status in the reference
document is not updated.
n Data from pro forma invoices is not transferred to Accounting.
n 1RWH: In copying control, the field 4XDQWLW\(cid:18)YDOXH(cid:3)SRV(cid:17)(cid:18)QHJ(cid:17)(cid:3)is not available for entry in order to
avoid the possibility of a pro forma invoice updating the quantity that has already been billed in the
reference document.
© SAP AG LO615 5-13
第 63 页 / 共 203 页
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ª SAP AG 1999
© SAP AG LO615 5-14
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n For cash sales, payment is made when the goods are ordered. The invoice is also printed at this time.
The SAP R/3 system offers a cash sale transaction for business transactions of this type.
n Cash sales have the following characteristics:
Ø
The order and the delivery are created in one step, although you receive a document for each.
Ø
Goods issue is posted at a later time as a separate transaction so the customer does not have to
wait.
n Order type CS is used for cash sales. It has its own output type RD03 which allows you to print an
invoice (receipt) from the order.
n The actual billing document can be created later after goods issue has been posted. To do this, use
billing document type CS. Type CS is configured as follows:
• order-related billing
• no output determination, as this has already been carried out in the order
• no new price determination, as the pricing should not differ from the printed invoice
• posting in FI is made to a cash settlement account, not to the customer
• billing type SV is used for cancellations in cash sales
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At the end of these exercises, you will be able to:
• Carry out an invoice correction process flow as a form of complaint
processing.
Your customer T-S66A## files a complaint about the price being to high
for the first item in the invoice for their purchase order number ##LO615-
A4. Since you failed to consider the special agreement made with this
customer, you agree that the complaint is valid. The credit memo amount
should be calculated automatically.
1-1 Determining the invoice number:
1-1-1 Create an invoice correction request with reference to this invoice.
1-1-2 How many items were created as a result and why?
_________________________________________________________
1-1-3 Reduce the price of the first debit memo item by 10 UNI per piece. What is the
net value of the document after this change?
1-1-4 Delete the items that have not been changed and enter an order reason.
1-1-5 Create a credit memo for the invoice correction request.
1-1-6 What feature in copying control for invoice correction requests allows both a
debit and memo item to appear in the document? Check these settings in
Customizing.
_________________________________________________________
_________________________________________________________
© SAP AG LO615 5-16
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At the end of these exercises, you will be able to:
• Demonstrate the process of over-the-counter sales using the cash sales
billing type
Customer T-S66A## purchases a screen from you (material number: T-
ASA##), picks it up immediately, and pays the invoice.
2-1 Process the above sale using the cash sales billing type.
2-1-1 Create an order with the order type CS. The cash sale takes place in sales
organization 1000, distribution channel 10 and division 00. Customer T-
S66A## orders one piece of the material T-ASA## under the purchase order
number ##LO615-CS.
2-1-2 What message does the system display after you save the order?
___________________________________________________________
2-1-3 Display the invoice document for your customer on the screen.
2-1-4 There is one more step that you must do to create the actual invoice in the
system. What step is it?
___________________________________________________________
2-1-5 Execute this step as well as the necessary preceding steps (posting goods issue)
and check the results in the document flow.
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At the end of these exercises, you will be able to:
• Carry out credit memo processing as a form of complaint processing.
Customer T-S66A## files a complaint about 2 pieces of material T-
ASA## that were damaged in transit. As a sales representative, you
accept this complaint and create a credit memo. You have agreed that the
customer will dispose of the damaged goods.
3-1 List all open credit memo requests for customer T-S66A##.
3-1-1 Release the first credit memo request.
3-1-2 Create a credit memo for this credit memo request.
3-1-3 Check the results in the document flow.
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1-1 Determining the invoice number:
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)6DOHV(cid:3)fi(cid:3)2UGHU(cid:3)fi(cid:3)’LVSOD\(cid:15)(cid:3)choose(cid:3)LQSXW(cid:3)KHOS
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enter the purchase order number(cid:3)(cid:6)(cid:6)/2(cid:25)(cid:20)(cid:24)(cid:16)$(cid:23)(cid:15)(cid:3)(QYLURQPHQW(cid:3)fi(cid:3)’LVSOD\(cid:3)GRFXPHQW
IORZ
1-1-1 Create an invoice correction request with reference to this invoice.
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)6DOHV(cid:3)fi(cid:3)2UGHU(cid:3)fi(cid:3)&UHDWH(cid:29)
Choose order type Invoice correction request (RK)
Enter the billing number determined above as the reference document and
choose Copy.
1-1-2 How many items have been created as a result and why?
The invoice correction request contains six items. A credit memo and a debit
memo are created in the invoice correction request for each of the three items in
the reference billing document.
1-1-3 Reduce the price of the first debit memo item by 10 UNI per piece. What is the
net value of the document after this change?
Select the debit memo item from the first item in the billing document(LWHP
QXPEHU(cid:3)(cid:23)(cid:19)) and *R(cid:3)7R ,WHP(cid:3)&RQGLWLRQV:
Change the price per piece to (cid:20)(cid:15)(cid:25)(cid:26)(cid:19)(cid:3)81,(cid:17)
=> current value to be credited after this change:
(cid:20)(cid:19)(cid:19)(cid:3)81, (see field: Net value)
1-1-4 Delete the items that have not been changed and enter an order reason.
Choose the button(cid:3)’HOHWH(cid:3)XQFKDQJHG(cid:3)LWHPV(cid:17)
In the Sales tab page, enter an(cid:3)RUGHU(cid:3)UHDVRQ(cid:15)(cid:3)IRU(cid:3)H[DPSOH(cid:15)(cid:3)3ULFH(cid:3)GLIIHUHQFH(cid:29)
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1-1-5 Creating the credit memo for the invoice correction request.
First you need to(cid:3)UHPRYH(cid:3)the ELOOLQJ(cid:3)EORFN(cid:3)in the invoice correction request
under
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)6DOHV(cid:3)fi(cid:3)2UGHUfi(cid:3)&KDQJH, tab page:
Sales, remove the billing block by selecting the blank field entry in the field
%LOOLQJ(cid:3)%ORFN and save your changes.
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Enter the number of the invoice correction request as the document to be billed.
1-1-6 What feature in copying control for invoice correction requests allows both a
debit and memo item to appear in the document? Check these settings in
Customizing.
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area, choose the LWHP(cid:3)FDWHJRU\(cid:3)7$1(cid:15)(cid:3)choose ’HWDLOV(cid:29)
!you can find another item category proposal and another pricing type for
invoice correction procedures in the copying control. These entries form the
basis for the debit memo items which are created in the invoice correction
request(cid:17)
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2-1 Process the above sale using the cash sales billing type.
2-1-1 Creating an order with the order type cash sale CS.
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Choose order type &DVK(cid:3)VDOH(cid:3)(cid:11)&6(cid:12)(cid:17)
2-1-2 What message does the system display after you save the order?
‡&DVK(cid:3)6DOH(cid:3)(cid:17)(cid:17)(cid:17)(cid:3)KDV(cid:3)EHHQ(cid:3)VDYHG(cid:3)(cid:11)GHOLYHU\(cid:3)(cid:17)(cid:17)(cid:17)(cid:3)FUHDWHG(cid:12)·
A delivery was also created at the same time as the order.
2-1-3 Display the invoice document for your customer on the screen.
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)6DOHV(cid:3)fi(cid:3)2UGHU(cid:3)fi(cid:3)’LVSOD\(cid:15)(cid:3)enter the
order number of the cash sale document you have just created(cid:15)
Follow the path(cid:3)6DOHV(cid:3)GRFXPHQW(cid:3)fi(cid:3)2XWSXW(cid:15)(cid:3)a(cid:3)dialog box Issue output:(cid:3)0HVVDJH
W\SH(cid:3)5’(cid:19)(cid:22),QYRLFH(cid:3)&DVK(cid:3)6DOH(cid:3)appears. Choose the(cid:3)EXWWRQ(cid:3)3ULQW(cid:3)SUHYLHZ(cid:3)to
display the document
2-1-4 There is one more step that you must do to create the actual invoice in the
system. What step is it?
Perform post goods issue of the delivery document and then create the invoice
using the Create billing document transaction
2-1-5 Carry out this step.
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In Billing, enter the order number as the document.
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3-1 List all open credit memo requests for customer T-S66A##.
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)6DOHV(cid:3)fi(cid:3),QIRUPDWLRQ(cid:3)V\VWHPfi(cid:3):RUNOLVWV(cid:3)fi
6DOHV(cid:3)’RFXPHQWV(cid:3)%ORFNHG(cid:3)IRU(cid:3)%LOOLQJ(cid:15)
You can make a selection using your FXVWRPHU(cid:3)7(cid:16)6(cid:25)(cid:25)$(cid:6)(cid:6)(cid:3)as the sold-to party and
6DOHV(cid:3)RUJDQL]DWLRQ(cid:3)(cid:20)(cid:19)(cid:19)(cid:19)(cid:17)(cid:3)The(cid:3)ILHOG(cid:3)(QWHUHG(cid:3)E\(cid:29)(cid:3)should be(cid:3)HPSW\(cid:17)
Choose(cid:3)H[HFXWH(cid:17)(cid:3)The system displays a list of all sales documents blocked for billing.
3-1-1 Release the first credit memo request.
Choose the SXVKEXWWRQ(cid:29)(cid:3)(GLW(cid:3)VDOHV(cid:3)GRF(cid:17).
5HPRYH the %LOOLQJ(cid:3)EORFN(cid:3)(cid:19)(cid:27)(cid:3)(cid:11)&KHFN(cid:3)FUHGLW(cid:3)PHPR(cid:12)(cid:15)(cid:3)by selecting the EODQN
ILHOG(cid:3)HQWU\(cid:15) and save your changes(cid:17)
3-1-2 Create a credit memo for this credit memo request.
/RJLVWLFV(cid:3)fi(cid:3)6DOHV(cid:3)DQG(cid:3)’LVWULEXWLRQ(cid:3)fi(cid:3)%LOOLQJ(cid:3)fi(cid:3)%LOOLQJ(cid:3)’RFXPHQWfi(cid:3)&UHDWH(cid:29)
Enter the number of the above credit memo request as the document to be billed
and create the credit memo.
3-1-3 Check the results in the document flow.
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Enter the credit memo request number and choose (QYLURQPHQW(cid:3)fi(cid:3)’LVSOD\
GRFXPHQW(cid:3)IORZ
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n Each billing document requires a reference document (exception: billing external transactions). This
may be:
• Sales document
• Outbound delivery
• Billing document
n When billing explicitly, you must enter the number of the reference document as the transaction to
be billed.