AC010_EN_Col92_FV_Part_A4 (第7页) | ERP软件技术分享

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Unit4: AccountsReceivable AC010

Figure 73: Printing Dunning Notices

Inonestep,thesystemprintsthedunningnoticesandupdatesthedunningdata

inthemasterrecordsanddocuments,includingthedunningdatesandlevels.

Correspondence

Correspondencerelatingtodailybusinessfirsthastoberequestedbeforeitcan

beprinted. Acorrespondencerequestcanbecarriedout:

• Automaticallywhenspecialtransactions,suchasbillofexchangecharges

(bill of exchange charges statement) or payment differences (payment

notice) are posted

• Manually by the accounting clerk

• Using a request program that creates a high volume of correspondence

requestssimultaneously(periodicaccountstatements, internaldocuments,

standard letters)

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AC010 Lesson: Dunning and Correspondence

Figure 74: Correspondence Requests

Requestedcorrespondenceisstoredinacorrespondencerequesttableandcanbe

printed via a trigger program.

Accounts Receivable Information System

The accounts receivable information system enables you to carry out quick

analyses of important accounting data such as:

• Due date breakdown

• Customer payment history

• Currency risk for customers abroad

• Overdue items

• Number of days(DSOdays)that acustomer takes, onaverage, topayan

invoice

• Customercashdiscounthistory(daysagreed/daystaken)

Theseanalysesarebasedonpreselecteddatasets(views)thatmustbegeneratedor

updatedatregularintervalsbymeansofabackgroundrunfromtheSAPdatabase.

AJob Wizard helpsyou here with the update.

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Unit4: AccountsReceivable AC010

Figure 75: Accounts Receivable Information System

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AC010 Lesson: Dunning and Correspondence

Exercise 14: Dunning and

Correspondence

Exercise Objectives

After completingthisexercise, youwillbeableto:

• Print a periodic account statement

• Createautomaticdunning notices(optional)

• Run reports in the A/R information system

Business Example

Accountsreceivableaccountingisresponsibleforcreatingdunningnoticesand

sending correspondence.

Task 1: Run automatic dunning (optional)

IDES usesthedunning program to remindcustomersof overdue payments on

items. Mostofthedunningparametersaresavedindunningprocedures, which

have to be entered in the customer master record so that the account can be

dunned. IDES runsthedunningprogrameveryweek.

1. Check master records.

Checkwhetherdunningprocedure0001isenteredinthemasterrecordof

Customer##. If not, make this entry. To ensure that the dunning notice

canbeprintedoutinthelanguageofyourcountry,youhavetochangethe

languageaccordinglyontheAddresstabpageatthebottom.

2. Createadunningrunandmaintaintheparameters.

Today is the day on which the dunning program is to be run. Create a

dunningrunusingtodayastherundateandyourgroupnumberGR##as

identification. Makeyourentriessothatalldocumentsthathavebeenposted

uptotodayforCustomer##incompanycode1000areselected.

Normally,IDESmakesthedunningrunforallcustomers.

Hint: Fortestpurposes,itisadvisabletoactivatetheadditionallog

sothatanyerrorscanbetracedmoreeasily. Activatetheadditional

log for your dunning run.

3. Create a dunning proposal.

Continued on next page

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Unit4: AccountsReceivable AC010

Have the system start generating the dunning proposal by scheduling

the proposal to Start immediately. Do not start printing the dunning

notice. IDES usually schedules the dunning proposal to be processed in

thebackgroundattimeswhenthesystemislessbusy. Keepupdatingthe

status until a message is displayed to tell you that the dunning proposal

has been created.

4. Clerks in accounts receivable accounting print out the dunning selection

andcheckthedunningproposalbeforetheactualdunningruntakesplace.

Thishelpspreventincorrectdunningnoticesbeingsentout. Youcanalso

changethedunningproposal. Forexample,itemsfromthedunningruncan

beremovedorthedunningfrequencycanbereduced.

Check the dunning proposal online and determine whetherCustomer##

will be dunned.

5. Afterthedunningproposalhasbeencheckedandapproved,starttheactual

dunningnoticeprintout. Itcreatesthedunningnoticesandentersthedunning

data(dunninglevelanddunningdate)inthemasterrecordanddocuments.

Startthedunningnoticeprintoutbyschedulingittostartimmediately. Use

printer LP01 as the output device.

IDES usually schedules the dunning notice printout in the same way as

thedunningproposal,tobeprocessedinthebackgroundattimeswhenthe

system is less busy.

6. KeepupdatingthestatusbyselectingEnteruntilamessageappearstosay

that the dunning notice printout iscomplete.

7. Gototheoutputcontrollertoviewtheautomatically-createddunningnotice.

8. Check the customer account.

Check whether the dunning notice printout updated the dunning data in

the master record of Customer##.

Task 2: Print Account Statements

ManycustomerswouldlikeamonthlystatementfromIDESinordertochecktheir

accountingfigures. Thisneedstobeindicatedinthesecustomers'masterrecords

andaspecialprogramhastobeexecutedeverymonth. Theprogramselectsthese

customersandcreatesanaccount statementforthem.

1. Check whether this setting has been made for customer Becker ##

(Customer##) so that Becker gets a monthly account statement. If not,

makethissetting. Also, changethelanguageontheaddressscreenof the

masterrecordtothelanguageofyourcountry,ifyouhavenotalreadydone

so in the optional dunning exercise.

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AC010 Lesson: Dunning and Correspondence

2. In order to print monthly statements, a program has to be started once a

month. It selects the master records with the entry 2 (monthly account

statement)andrequeststheaccountstatements. Theaccountstatementscan

beprinteddirectlyaftertherequestismadeoratalatertime.

The request program for monthly account statements is normally

automatically generated by a job on the first of every month. The IDES

accountant will allow you to run this program manually to help you

familiarize yourself with the system.

Use variant AC010 and selectCustomer##.

3. SendtheaccountstatementsdirectlytoprinterLP01andchecktheoutput

assignment.

Task 3: Use the Accounts Receivable Information

System

The AR/ information system is an additional reporting tool in Financial

Accounting. Itdoesnotaccesstheentiredatabase,butonlyapreselecteddataset.

1. Createa preselected dataset (optional, as yourinstructor may run this

program for the whole class).

Generatethepreselecteddataset. CreateajobnamedInfosystem##. Usethe

JobWizard,whichexecutestheABAPprogramRFDRRGENimmediately

using variant SAP_VARI.

Accessthejoboverview,whereyoucandeterminewhenthejobiscomplete.

Hint: Theoretically,yourinstructororonecourseparticipantgroup

couldcreatethedataset. Thepurposeofthisoptionalassignmentis

tohelpyoubecomemorefamiliarwithjobmanagement.

Ifsystemresponsetimeisimpededbytheschedulingofthejobs,

skipthistaskand continuewith thenext.

2. Performadue-dateanalysisusingtheA/Rinformationsystem.

UsingtheA/Rinformationsystem,createadue-dateanalysisforcompany

code 1000 by business area.

WhatisthetotalofallthedueitemsinyourbusinessareaBA##?

Whichcustomersinyourbusinessareastillhaveoutstandingbalances?

Continued on next page

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Unit4: AccountsReceivable AC010

Task 4: Account Analysis

UsetheaccountanalysistocheckthepaymenthistoryofCustomer##. Fromthe

account analysis, navigateto your payment document andcheck theheader of

the document to see that you created it.

1. Navigate to your payment document for 4000 EUR. Then check the

documentoverviewandthedocument header.

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AC010 Lesson: Dunning and Correspondence

Solution 14: Dunning and Correspondence

Task 1: Run automatic dunning (optional)

IDES usesthedunning program to remindcustomersof overdue payments on

items. Mostofthedunningparametersaresavedindunningprocedures, which

have to be entered in the customer master record so that the account can be

dunned. IDES runsthedunningprogrameveryweek.

1. Check master records.

Checkwhetherdunningprocedure0001isenteredinthemasterrecordof

Customer##. If not, make this entry. To ensure that the dunning notice

canbeprintedoutinthelanguageofyourcountry,youhavetochangethe

languageaccordinglyontheAddresstabpageatthebottom.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Master Records → Change.

Field Name Value

Customer Customer##

Company Code 1000

b) Choose Continue (Enter).

c) Changethelanguagetothelanguageofyourcountryinthegeneraldata

sectionatthebottomof theAddresstabpage.

d) Choose Company Code Data.

e) Choose the Correspondencetab page.

Field Name Value

Dunn.Procedure 0001

f) Choose Save.

g) Go back to the SAP EasyAccessmenu.

2. Createadunningrunandmaintaintheparameters.

Today is the day on which the dunning program is to be run. Create a

dunningrunusingtodayastherundateandyourgroupnumberGR##as

identification. Makeyourentriessothatalldocumentsthathavebeenposted

uptotodayforCustomer##incompanycode1000areselected.

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Field Name	Value
Customer	Customer##
Company Code	1000

Field Name	Value
Dunn.Procedure	0001

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Unit4: AccountsReceivable AC010

Normally,IDESmakesthedunningrunforallcustomers.

Hint: Fortestpurposes,itisadvisabletoactivatetheadditionallog

sothatanyerrorscanbetracedmoreeasily. Activatetheadditional

log for your dunning run.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Periodic Processing → Dunning.

Field Name Value

Run On <today's date>

Identification GR##

b) Choose Enter.

Thestatusofthenewdunningrunis: Noparametersmaintained.

c) Choose the Parameter tab page.

Field Name Value

Dunning Date <today's date>

DocmntsPostedUpTo <today's date>

Company Code 1000

Customer Customer##

d) Choose Save.

e) Choose the Additional Log tab page.

Field Name Value

Customer Customer##

f) Choose Save.

g) Return to the Status tab page.

3. Create a dunning proposal.

Have the system start generating the dunning proposal by scheduling

the proposal to Start immediately. Do not start printing the dunning

notice. IDES usually schedules the dunning proposal to be processed in

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Field Name	Value
Run On	<today's date>
Identification	GR##

Field Name	Value
Dunning Date	<today's date>
DocmntsPostedUpTo	<today's date>
Company Code	1000
Customer	Customer##

Field Name	Value
Customer	Customer##

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AC010 Lesson: Dunning and Correspondence

thebackgroundattimeswhenthesystem islessbusy. Keepupdating the

status until a message is displayed to tell you that the dunning proposal

has been created.

a) Choose Schedule dunning run (F7).

Output Device: LP01

b) Select Start Immediately.

c) Choose Schedule.

Keepupdatingthestatusby selectingEnteruntilamessageappears

tosaythatthedunningselectioniscomplete.

4. Clerks in accounts receivable accounting print out the dunning selection

andcheckthedunningproposalbeforetheactualdunningruntakesplace.

Thishelpspreventincorrectdunningnoticesbeingsentout. Youcanalso

changethedunningproposal. Forexample,itemsfromthedunningruncan

beremovedorthedunningfrequencycanbereduced.

Check the dunning proposal online and determine whether Customer##

will be dunned.

a) Choose Change dunning notices.

b) ChooseExecute. YoushouldseeatleastoneEUR10,000itemlisted.

Hint: If noitemstobedunned aredisplayed on the screen,

youhavemadeanerrorsomewhere. Fromtheinitialscreen,

lookat theproposallogtofindtheerror. Todothis, choose

Extras → Dunning run log from the menu bar. Delete the

dunningproposal(inthemenubar, chooseDunningnotices

→Deletedunningrun)andcorrecttheerror. Thenrestartthe

dunning proposal. Repeat this process until the item to be

dunnedis displayed intheproposal.

c) Returntotheinitialscreenofthedunningprogram.

5. Afterthedunningproposalhasbeencheckedandapproved,starttheactual

dunningnoticeprintout. Itcreatesthedunningnoticesandentersthedunning

data(dunninglevelanddunningdate)inthemasterrecordanddocuments.

Startthedunningnoticeprintoutbyschedulingittostartimmediately. Use

printer LP01 as the output device.

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Unit4: AccountsReceivable AC010

IDES usually schedules the dunning notice printout in the same way as

thedunningproposal,tobeprocessedinthebackgroundattimeswhenthe

system is less busy.

a) Return to the initial dunning screen.

b) Choose Schedule dunn.notice printout.

Output Device: LP01

c) Select Start immediately.

Output Device: LP01

d) Choose Print.

6. KeepupdatingthestatusbyselectingEnteruntilamessageappearstosay

that the dunning notice printout iscomplete.

a) KeepupdatingthestatusbyselectingEnteruntilamessageappearsto

saythatthedunningnoticeprintoutiscomplete.

7. Gototheoutputcontrollertoviewtheautomatically-createddunningnotice.

a) Fromthemenu,chooseSystem→Services→Outputcontrol.

Field Name Value

Created By AC010–##

b) Choose Execute.

c) Select thespool requestLISTS1S LP01 by selecting the field to the

left of theline. Displaythedunningnoticebychoosing theDisplay

Contents icon (the eyeglasses).

d) Go back to theSAP Easy Accessmenu.

8. Check the customer account.

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Field Name	Value
Created By	AC010–##

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AC010 Lesson: Dunning and Correspondence

Check whether the dunning notice printout updated the dunning data in

the master record of Customer##.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Master Records → Display.

Field Name Value

Customer Customer##

Company Code 1000

b) Choose Continue.

c) ChoosetheCorrespondencetabpageinthecompanycodedata. The

LastdunnedandDunninglevelfieldsshouldcontainentries.

d) ReturntotheSAPEasyAccessmenubyentering/Ninthecommand

field.

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Field Name	Value
Customer	Customer##
Company Code	1000

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Unit4: AccountsReceivable AC010

Task 2: Print Account Statements

ManycustomerswouldlikeamonthlystatementfromIDESinordertochecktheir

accountingfigures. Thisneedstobeindicatedinthesecustomers'masterrecords

andaspecialprogramhastobeexecutedeverymonth. Theprogramselectsthese

customersandcreatesanaccount statementforthem.

1. Check whether this setting has been made for customer Becker ##

(Customer##) so that Becker gets a monthly account statement. If not,

makethissetting. Also, changethelanguageontheaddressscreenof the

masterrecordtothelanguageofyourcountry,ifyouhavenotalreadydone

so in the optional dunning exercise.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Master Records → Change.

Field Name Value

Customer Customer##

Company Code 1000

b) Choose Continue.

c) Changethelanguagetothelanguageofyourcountryinthegeneraldata

sectionatthebottomoftheAddresstabpage,ifyouhavenotalready

done so in the optional dunning exercise.

d) Choose Company Code Data.

e) ChoosetheCorrespondencetabpage. TheBankstatementfieldshould

containthevalue2(monthlyaccountstatement). Ifthisisnotthecase,

enteritandchooseSave. ChooseEntertoconfirmthemessageabout

tax on sales/purchases if prompted.

f) Inthedialogbox,chooseChangecustomer: Initialscreencancel(X),

inordertoreturntotheSAPEasyAccessmenu.

2. In order to print monthly statements, a program has to be started once a

month. It selects the master records with the entry 2 (monthly account

statement)andrequeststheaccountstatements. Theaccountstatementscan

beprinteddirectlyaftertherequestismadeoratalatertime.

The request program for monthly account statements is normally

automatically generated by a job on the first of every month. The IDES

accountant will allow you to run this program manually to help you

familiarize yourself with the system.

Continued on next page

236

Field Name	Value
Customer	Customer##
Company Code	1000

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AC010 Lesson: Dunning and Correspondence

Use variant AC010 and selectCustomer##.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→PeriodicProcessing→PrintCorrespondence→PeriodicAccount

Statements.

Inthemenubar,choose: Goto→Variants→Get....

b) Choose variant AC010.

Replace ## with your group number.

c) Choose Execute.

d) Confirm information about the requested account statement by

choosing Enter.

3. SendtheaccountstatementsdirectlytoprinterLP01andchecktheoutput

assignment.

a) Answer Yes to thequestion asking whether you would like to issue

the request.

Output Device: LP01

b) Choose Continue.

c) Fromthemenu,chooseSystem→Services→Outputcontrol.

d) Choose Execute.

e) SelectanddisplaytherequestSAP06usingtheDisplayContentsicon

(the eyeglasses).

f) ReturntotheSAPEasyAccessmenubyentering/Ninthecommand

field.

Task 3: Use the Accounts Receivable Information

System

The AR/ information system is an additional reporting tool in Financial

Accounting. Itdoesnotaccesstheentiredatabase,butonlyapreselecteddataset.

1. Createa preselected dataset (optional, as yourinstructor may run this

program for the whole class).

Generatethepreselecteddataset. CreateajobnamedInfosystem##. Usethe

JobWizard,whichexecutestheABAPprogramRFDRRGENimmediately

using variant SAP_VARI.

Continued on next page

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Unit4: AccountsReceivable AC010

Accessthejoboverview,whereyoucandeterminewhenthejobiscomplete.

Hint: Theoretically,yourinstructororonecourseparticipantgroup

couldcreatethedataset. Thepurposeofthisoptionalassignmentis

tohelpyoubecomemorefamiliarwithjobmanagement.

Ifsystemresponsetimeisimpededbytheschedulingof thejobs,

skip thistask andcontinue withthenext.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→InformationSystem→Tools→Configure→CreateEvaluations.

b) Choose Job wizard.

c) Choose Continue.

Field Name Value

Job Name Info system ##

d) Choose Continue (twice).

Field Name Value

ABAPprogramname RFDRRGEN

Variant SAP_VARI

e) Choose Continue (twice).

f) Select Immediately.

g) ChooseContinue(fourtimes),andthenselectComplete.

h) Choose Job selection.

i) Choose Execute.

j) ChooseRefresh(iconinupper-leftcorner)untilthestatusFinishedis

displayed.

k) ReturntotheSAPEasyAccessmenubyentering/Ninthecommand

field.

2. Performadue-dateanalysisusingtheA/Rinformationsystem.

UsingtheA/Rinformationsystem,createadue-dateanalysisforcompany

code 1000 by business area.

WhatisthetotalofallthedueitemsinyourbusinessareaBA##?

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Field Name	Value
Job Name	Info system ##

Field Name	Value
ABAPprogramname	RFDRRGEN
Variant	SAP_VARI

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AC010 Lesson: Dunning and Correspondence

Whichcustomersinyourbusinessareastillhaveoutstandingbalances?

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→InformationSystem→Tools→DisplayEvaluations.

b) Choose Change path.

c) NavigatetoCustomerstandardevaluations→forbusinessarea(open

folderforyourbusinessarea) →Duedate analysis→ toCompany

Code.

d) Navigate to company code IDES AG. Double-click company code

IDES AG.

CustomersBecker##andPoirot##areshownashavingoverdueitems.

Youcandrilldownontheirbalancestotheirlineitemsanddocuments.

e) ReturntotheSAPEasyAccessmenubyentering/Ninthecommand

field.

Task 4: Account Analysis

UsetheaccountanalysistocheckthepaymenthistoryofCustomer##. Fromthe

account analysis, navigate toyour payment document and checktheheader of

the document to see that you created it.

1. Navigate to your payment document for 4000 EUR. Then check the

document overview andthedocument header.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Account → Analysis.

Field Name Value

Customer Customer##

Company Code 1000

Fiscal Year <current year>

b) Choose Enter.

c) ChoosethePaymentHistory tabpage. Youshouldseeonepayment

listed.

d) ChoosetheAcctBaltabpage. Double-clicktheamountinthe“Credit”

column for the current month.

Thepaymentdocumentandtheresidualitemsshouldbelisted. Then

double-click thepayment amount over 5000to checkthedocument

header.

e) ReturntotheSAPEasyAccessmenubyentering/Ninthecommand

field.

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Field Name	Value
Customer	Customer##
Company Code	1000
Fiscal Year	<current year>

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Unit4: AccountsReceivable AC010

Lesson Summary

You should now be able to:

• Create dunning notices automatically

• Request customer correspondence

• Analyze customer accounts

• Usetheaccountsreceivableinformationsystem

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

Lesson: Business Process Integration with FSCM –

Dispute Management

Lesson Overview

SAP Financial Supply Chain Management (SAP FSCM) supports, expands,

andoptimizesexistingandnewbusinessprocessesinthefinancialarea. Thisis

achievedbyoptimizingthecashflowsandimprovingtheexchangeofinformation

within the company and between business partners, in order to guarantee an

efficient use of tied capital.

Inthislesson,youlearnaboutthefunctionsofSAPDisputeManagement,which

youcanusetooptimizedisputecaseprocessingwithyourcustomers.

Lesson Objectives

After completingthislesson, youwillbeable to:

• Createdisputecasesforaccountsreceivableaccounting

• Process and close dispute cases

Business Example

A customer informs you that an invoice was only partially paid because the

deliverywasincomplete. Asan AccountsReceivableaccountant, youcreatea

disputecaseforthisinSAPDisputeManagementsothatyoucaninitiatefurther

steps.

Figure 76: SAP Dispute Management

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Unit4: AccountsReceivable AC010

This component contains functions for settling dispute cases relating to

receivables. It complements the logistical process chain (Purchase Order →

Delivery→Invoice→Payment)inthestagebetweeninvoiceandpayment,ifthe

customer disputes anything at this stage.

Figure 77: Problem Issues in Dispute Case Processes

Anumberofissuesariseinthedisputecaseprocessthatcouldbeimprovedaspart

ofFinancialSupplyChainManagement. Theseissuesformedthestartingpoint

for developing SAP Dispute Management.

• If customers make reduced payments or do not pay at all, the days sales

outstanding (DSO) increases. “Days sales outstanding” is a key figure

indicatingtheaveragenumberofdaysthatthecustomertakestopay,based

onannualsales. Thisisthecaseparticularlyintimesofworseningcustomer

payment histories.

• Inthecaseofdeductions,thenetvaluedateisnolongervalidforthecash

flowforecast. Thisleadstodifficultiesinpredictingcashflow.

• Dispute resolution today is a costly and highly manual process. The

increasingnumberofdisputesthereforehasadoubleimpactoncosts.

• Inaddition,disputescanindicatecustomerrelationshipissuesorproblems

withinthecompanyandcanthusprovideanimportantstartingpointfora

company'squality management activities.

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

How do receivables-related disputes arise?

• Customer provides information actively

• Contact with complaints department

• Contact with account manager

• Contact withcustomer'saccounting department

• Customer makes a reduced payment

• Paymentdifferencediscoveredwhenincomingpaymentisprocessed(cash

managementoraccountsreceivableaccounting)

• Customer delays payment

• Receivables become overdue because payment is not made and are

discoveredduringaccountmaintenance(accountsreceivableaccounting)

Figure 78: Process Integration: SAP Accounts Receivable Accounting –

SAP Dispute Management

Processintegrationintofinancialprocesseshasthefollowingaspects:

• IntegrationofSAPDisputeManagement functions(creation, display,and

editingofdisputecases)infinancialprocesses/transactions

• Automaticupdateofdisputecasesbycertainfinancialtransactions

• AutomaticupdateofitemsindisputecasesbycertainactionsinSAPDispute

Management

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Unit4: AccountsReceivable AC010

Figure 79: Creating aDisputeCaseonReceiptofPayment

Figure 80: Structure for Processing Dispute Cases

The environment for processing disputes (accessed with transaction

UDM_DISPUTE)iswhereallusersfunctioningascoordinatorsor(professional)

agents(suchasdisputemanagersanddisputespecialists)performtheirtasks.

Ithastwomainareas: onewhereactionsarestarted(left-handside: Organizer)

and one for the resultsarea (right-hand side).

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

IntheRole-BasedView, userscanworkontherecordandcaserecordmodels

(only for Customizing users) as well as on disputecases. Different role-based

views can be defined for processing dispute cases, for example, to restrict the

end user's view to the “Cases” folder.

The History enablesquick access to dispute cases and other objects you have

been working on before.

Theinformationdisplayedintheresultsareadependsontheactionperformedin

the editing area, such as:

• FindDisputeCase–Selectioncriteriaforcasesearch

• MyDisputeCases–Listofdisputecases(searchresult)

• Createdisputecase–Screenforcreatingdisputecases

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Unit4: AccountsReceivable AC010

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

Exercise 15: Integration with FSCM –

Dispute Management (OPTIONAL)

Exercise Objectives

After completingthisexercise, youwillbeableto:

• Createandmaintainadisputecasewithinaccountsreceivableaccounting

Business Example

There are various ways in which you can create dispute cases in the system.

Thanks to the integration, you can display and maintain dispute cases in SAP

DisputeManagementaswellasFinancialAccounting. Inthisexample,adispute

caseiscreateddirectlyfromthelineitemdisplayforacustomeraccount.

Task:

The customer Becker ## (Customer##) informs you byphone that a checkfor

onlyEUR4,000wassenttoyouaspaymentfortheinvoiceofoverEUR5,000

becausethedeliverywasincomplete. Thefullpaymentwillbemadeassoonas

themissingorderitemshavebeendulydelivered. TheaccountingclerkatBecker

hasnotyetbeenabletoprovideexactdetailsofthemissingorderitems.

1. Createdisputecasefromcustomer lineitemlist

GotothelineitemlistofCustomer##andselecttheresidualitemsthatyou

previouslypostedintheamountofEUR876,29(incomingpaymenttothe

amountofEUR4,000foraninvoiceofEUR5,000). Choosethe“Dispute

Case”buttontocreateadisputecasewiththefollowinginformation:

FieldNameorDataType Value

Attributes

Title DisputecaseforcustomerBecker##

Cause 0002Shortage/Freightclaims

Priority 3 “Medium”

Processor AC010-##(##=yourgroupnumber)

PersonResponsible AC010-##(##=yourgroupnumber)

Coordinator AC010-##(##=yourgroupnumber)

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247

FieldNameorDataType	Value
Attributes
Title	DisputecaseforcustomerBecker##
Cause	0002Shortage/Freightclaims
Priority	3 “Medium”
Processor	AC010-##(##=yourgroupnumber)
PersonResponsible	AC010-##(##=yourgroupnumber)
Coordinator	AC010-##(##=yourgroupnumber)

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Unit4: AccountsReceivable AC010

Contact Persons

Contact Person Mr Becker ##

Long Text Customer topayremainingamount once

allgoodshavebeendelivered.

2. AsacaseprocessorinSAPDisputeManagement,youcall upthedispute

casefor processing. Inform the customer by letter that the issue is being

checked. Changethestatusofyourcasemanuallyto“InProcess”.

(Select UDM_DISPUTE as RMS ID).

3. The customer (Becker) has received all the goods. Manually post an

incomingpaymenttotheamountofEUR850andcleartheresidualitemto

the amount of EUR 876,29.

ThendisplaythestatusofyourdisputecaseinSAPDisputeManagement.

248

Contact Persons
Contact Person	Mr Becker ##
Long Text	Customer topayremainingamount once allgoodshavebeendelivered.

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

Solution 15: Integration with FSCM –

Dispute Management (OPTIONAL)

Task:

The customer Becker ## (Customer##) informs you byphone that a checkfor

onlyEUR4,000wassenttoyouaspaymentfortheinvoiceofoverEUR5,000

becausethedeliverywasincomplete. Thefullpaymentwillbemadeassoonas

themissingorderitemshavebeendulydelivered. TheaccountingclerkatBecker

hasnotyetbeenabletoprovideexactdetailsofthemissingorderitems.

1. Createdisputecasefromcustomer lineitemlist

GotothelineitemlistofCustomer##andselecttheresidualitemsthatyou

previouslypostedintheamountofEUR876,29(incomingpaymenttothe

amountofEUR4,000foraninvoiceofEUR5,000). Choosethe“Dispute

Case”buttontocreateadisputecasewiththefollowinginformation:

FieldNameorDataType Value

Attributes

Title DisputecaseforcustomerBecker##

Cause 0002Shortage/Freightclaims

Priority 3 “Medium”

Processor AC010-##(##=yourgroupnumber)

PersonResponsible AC010-##(##=yourgroupnumber)

Coordinator AC010-##(##=yourgroupnumber)

Contact Persons

Contact Person Mr Becker ##

Long Text Customer topayremainingamountonce

allgoodshavebeendelivered.

a) In the SAP Easy Access menu, choose: Accounting → Financial

Accounting→AccountsReceivable→Account→Display/Change

Line Items.

Continued on next page

249

FieldNameorDataType	Value
Attributes
Title	DisputecaseforcustomerBecker##
Cause	0002Shortage/Freightclaims
Priority	3 “Medium”
Processor	AC010-##(##=yourgroupnumber)
PersonResponsible	AC010-##(##=yourgroupnumber)
Coordinator	AC010-##(##=yourgroupnumber)
Contact Persons
Contact Person	Mr Becker ##
Long Text	Customer topayremainingamountonce allgoodshavebeendelivered.

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Unit4: AccountsReceivable AC010

FieldNameorDataType Value

Customeraccount Customer##(##=yourgroupnumber)

Company code 1000

Open items Select

Open at keydate Current date

b) Thenchoosethemenuoption: Program→Execute(F8).

c) Select the residual item posting to the amount of EUR 876,29 by

clicking the checkmark at the start of the row (additional info: the

residualitemwaspostedwithdocumenttypeDZ).

d) NowchooseExtras→CreateDisputeCaseor choose the“Dispute

Case”pushbutton inthe applicationtoolbar.

e) Enterthefollowinginformationonthe“CreateDisputeCase”screen:

FieldNameorDataType Value

Attributes

Title DisputecaseforcustomerBecker##

Cause 0002 Shipmentproblem

Priority 3 “Medium”

Processor AC010-##(##=yourgroupnumber)

PersonResponsible AC010-##(##=yourgroupnumber)

Coordinator AC010-##(##=yourgroupnumber)

ContactPersons

Contact Person Mr Becker ##

Long Text Customer to pay remaining amount

onceallgoodshavebeendelivered.

f) Saveyour caseby choosingthedisketteicon.

g) Result: The dispute case created.

Thefollowingmessageappearsin the statusbar: “Disputecase has

been created”.

2. AsacaseprocessorinSAPDisputeManagement,youcall upthedispute

casefor processing. Inform the customer by letter that the issue is being

checked. Changethestatusofyourcasemanuallyto“InProcess”.

(Select UDM_DISPUTE as RMS ID).

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250

FieldNameorDataType	Value
Customeraccount	Customer##(##=yourgroupnumber)
Company code	1000
Open items	Select
Open at keydate	Current date

FieldNameorDataType	Value
Attributes
Title	DisputecaseforcustomerBecker##
Cause	0002 Shipmentproblem
Priority	3 “Medium”
Processor	AC010-##(##=yourgroupnumber)
PersonResponsible	AC010-##(##=yourgroupnumber)
Coordinator	AC010-##(##=yourgroupnumber)
ContactPersons
Contact Person	Mr Becker ##
Long Text	Customer to pay remaining amount onceallgoodshavebeendelivered.

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

a) On the SAP Easy Access screen, choose: Accounting →Financial

SupplyChainManagement→DisputeManagement→DisputeCase

Processing

SelectUDM_DISPUTE(SAPDisputeManagement)astheRMSID.

b) Inthedialogstructureontheleftunder“SAPDisputeManagement”,

clickthearrowiconnexttothe“Cases”folder.

c) Then choose "My Dispute Cases" (Role-Based View) by double

clicking. The dispute cases that you created in accounts receivable

accounting are nowdisplayed on theright.

d) Double-clickthe“CaseID”fieldtodisplaythedetailsforyourdispute

case. Switchtochangemodebychoosingthefirstpushbuttononthe

leftabovetheheaderdataforyourdisputecase.

e) Intheheaderdata,changethestatusofyourcaseto“InProcess”.

f) Choose the “Notes” pushbutton in the middle area to display

information about the dispute case.

g) Now choose the “Description” pushbutton in the lower area of the

screen. Select“Reply”intheselectionlisttothensendalettertothe

customer.

h) Enterthefollowingdatainthefreetextfield: “Pleaseprovideuswith

thenamesofthearticleitemsinourinvoice(no. 1234)thatwerenot

deliveredorwereincompleteinthedelivery”.

i) Saveyour“reply”bychoosingthedisketteiconabovetheheaderdata.

j) Nowcreatecorrespondencebychoosing“CreateCorrespondence”(the

pushbuttonwiththepersonandenvelopeiconsinthetoolbarabovethe

headerdata). Confirmthedialogboxbychoosing“Continue”(Enter).

k) Enterthefollowingvaluesonthe“RequestCorrespondence”screen.

FieldNameorDataType Value

CommunicationType

Letter Select

SelectCorrespondence

Correspondence: Queryto Select

customer

Notes Select entry

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251

FieldNameorDataType	Value
CommunicationType
Letter	Select
SelectCorrespondence
Correspondence: Queryto customer	Select
Notes	Select entry

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Unit4: AccountsReceivable AC010

l) Save your correspondence request by choosing the diskette icon.

Confirmthe“Doyouwanttocontinue?”dialogboxwith“Yes”. Result:

Thecorrespondencehasbeencreatedsuccessfully.

m) View the correspondence. To do so, chooseSystem → Services →

Output Control.

(Alternatively: Inthetoolbarabovetheheaderdata,choose“Actions”

and then “Display Actions”.)

n) Choose “Execute”.

o) Select anddisplay the request “UDM_REQUEST_MANUELL”by

choosingtheDisplayContentsicon(eyeglasses).

3. The customer (Becker) has received all the goods. Manually post an

incomingpaymenttotheamountofEUR850andcleartheresidualitemto

the amount of EUR 876,29.

ThendisplaythestatusofyourdisputecaseinSAPDisputeManagement.

a) ChooseAccounting→FinancialAccounting→AccountsReceivable

→ Document Entry→IncomingPayments.

Field Name Value

DocumentDateandPostingDate <today's date>

Company Code 1000

Bank Data

Field Name Value

Account 113108

Amount 850

Open Item Selection

Field Name Value

Account Customer##

b) ChoosetheProcessopenitemsbuttonatthetopleftofthescreen.

c) Deselectallopen itemsexcept for theEUR876.29residualitemby

double-clickingtheamountsoftheinvoicesyouwanttodeselect. The

EUR876.29invoiceshouldremainhighlighted(inacolor),whilethe

deselected invoices should turn black.

Continued on next page

252

Field Name	Value
DocumentDateandPostingDate	<today's date>
Company Code	1000

Field Name	Value
Account	113108
Amount	850

Field Name	Value
Account	Customer##

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AC010 Lesson: BusinessProcessIntegrationwithFSCM–DisputeManagement

d) Thedifference(0)isspecifiedinthelowerrightcornerofthescreen.

Savethepostingbychoosingthe“diskette”pushbuttoninthestandard

toolbar.

e) ReturntoSAPDisputeManagement. OntheSAPEasyAccessscreen,

choose: Accounting → Financial Supply Chain Management →

DisputeManagement→DisputeCaseProcessing

(If prompted again: Select UDM_DISPUTE (SAP Dispute

Management) as the RMS ID).

f) Inthedialogstructureontheleftunder“SAPDisputeManagement”,

clickthearrowiconnexttothe“Cases”folder.

g) Then choose “MyDispute Cases” (Role-Based View). Thedispute

cases that you created in accounts receivable accounting are now

displayed on the right.

h) Double-clickthe“CaseID”fieldtodisplaythedetailsforyourdispute

case. The “Status” field displays the “closed” entry. Since the full

payment has now been received, the case is closed and no further

action is required.

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Unit4: AccountsReceivable AC010

Lesson Summary

You should now be able to:

• Createdisputecasesforaccountsreceivableaccounting

• Process and close dispute cases

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AC010 Lesson: Integration with Sales Order Management

Lesson: Integration with Sales Order Management

Lesson Overview

Upuntilnow,wehaveenteredcustomerinvoicesinAccountsReceivable. Now

wewillgothroughthesalesprocessinSalesOrderManagementandseewhere

accounting documentsareautomaticallycreated.

Lesson Objectives

After completingthislesson, youwillbeable to:

• DescribethemostimportantorganizationalunitsinSalesOrderManagement

• DescribethebasicsalesprocessinSalesOrder Managementandtraceits

effects in external Accounting

Business Example

Sales organization 1000receivesasalesorder from Customer##for two steel

pumps.

At the required delivery date, an outbound delivery is created, the pumps are

pickedfromthewarehouse,agoodissueisposted,andthecustomerisbilled.

Sales Organizations and Distribution Channels

Sales organizations are responsible for sales in SAP ERP. A Company Code

can be linked to several sales organizations. The IDES company code 1000

(Germany)usesthesalesorganizations1000(Frankfurt)and1020(Berlin), for

example. Thismeansthatanyaccounting-relevanttransactionsineitherofthese

salesorganizationsarepostedincompanycode1000.

Each sales organization can use differentdistribution channelsto sell goods.

In principle, a distribution channel can also be used by two different sales

organizations. IDESusesthefollowingdistributionchannels:

• Final customer sales

• Resellers

• Service

• Factory sales

• Store chains

• Industrial customers

• Pharmaceutical customers

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Unit4: AccountsReceivable AC010

Figure81: IDESSalesOrganizationsandDistributionChannelsinGermany

Thecombinationofasalesorganizationandadistributionchannelisalsoknown

as a distribution chain.

Distribution chains sell goods from the plants. Both of the IDES distribution

chains, 1000-10and 1000-12, sell goodsfrom theIDESplant inHamburgand

postthesalesinIDEScompanycode,1000,whichisalsoassignedtotheplant.

Figure 82: Distribution Chains forIDESPlant Hamburg

Divisionstypicallyrepresentkeyproductlinesofanorganization.

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AC010 Lesson: Integration with Sales Order Management

Figure 83: Divisions

Thedivisionsareassignedtothedistributionchainfromwhichtheycanbesold.

Thecombinationofdistributionchainanddivisionisasalesarea.

Figure 84: Sales Areas

Customer-specificarrangements,regardingpartialdeliveriesortermsofpayment,

forexample,canbemadeforeachsalesarea. Statisticscanbecreatedandseparate

marketing activitiescarriedout withinasalesarea.

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Unit4: AccountsReceivable AC010

Sales Area Data in the Customer Master Record

A sales area (the combination of sales organization, distribution channel and

division)mustdefinesalesarea-specificsettingsforacustomerbeforeitcanstart

doingbusinesswiththatcustomer. Thesesettingscouldbespecialconditionsand

termsofpaymentsthatthecustomerhasarrangedwiththespecificsalesarea.

Figure 85: SalesAreaDatain the CustomerMasterRecord

Figure 86: Overview of the sales process

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AC010 Lesson: Integration with Sales Order Management

Aneffectiveprocessingofsalesordersinvolvesallsalesactivitiesinachainof

narrowlyintegratedprocesses. TheSAPsystemallowsyoutodothiskindofsales

order processing. Theindividual stepswithin a salesprocessarethusmapped

by interlinked, electronic documents.

TheSAPsalesprocessbeginswiththesettingupandthemaintenanceofcustomer

relationshipsandendswiththeinvoicingofthedeliveredgoodsortheservices

renderedtothecustomer. Thepostingofincomingpaymentsfromthecustomeris

already part of mySAP ERP Financials.

Thesalesorderprocessingbeginswithpresalesactivities.

Example: Inreactiontoacustomerquery,youcreateandsendaquotation.

Aspartoftheorderprocessing,youcreateasalesdocument.

Duringprocurement,thesystemdeterminesthesupplierofthegoodsusingdata

stored by you.

Aspartoftheshippingprocessing,youorganizeandexecutethedeliveryofthe

goods.

Withtheprocessstep'invoicing',youcreatetheinvoiceandtransferallrequired

data to Accounting.

As part of the payment processing, you check open items and post incoming

payments.

Sales Process

Thesalesorderformsthebasisofthesalesprocess. Onceacustomerhasplaced

anorder,asalesordermustbecreatedatthestartoftheprocess. Thesalesorderis

generatedatthedistributionchainlevel. Theordereditemscanbefromdifferent

divisions. ThesalesorderisadocumentinSalesOrderManagementanddoesnot

causeanypostingsinfinancialaccounting. Whenthesalesorderhasbeenentered,

thesystemcarriesoutanavailabilitycheckfortherequireddeliverydate.

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