Your personal key to the SAP Support ecosystem (002)
ARKEMA FRANCE
Mr. Deding ZHENG
CTIL BP 32
69492 PIERRE BENITE CEDEX
FRANCE
Your customer no.: 228903
ARKEMA FRANCE
CTIL BP 32
F-69492 PIERRE BENITE CEDEX
10.12.2018 Frankreich
Your personal key to the SAP Support ecosystem
You receive this letter because the S-user administrator of
your company has requested a user ID for you.
Dear Mr. ZHENG
We are pleased to share your new SAP S-user ID and password with you.
S-User ID: S0020108253
Password: $[4KJJNP
You need them to enter the SAP Support Portal or SAP ONE Support Launchpad
The SAP Support Portal is your primary destination for all support related questions. It provides you
with easy and fast access to support offerings and maintenance information, services, tools, and applications.
Connect to the portal using the address https://support.sap.com or learn more about SAP Support through
our reference guide Getting the Most from Your Support, https://support.sap.com/welcome.
The SAP ONE Support Launchpad provides you with personalized central access to SAP support
services. It visualizes critical key performance indicators about your system landscape at a single glance. The
launchpad hosts intuitive applications that help you perform support tasks by guiding you through the process:
Find solutions to technical problems, report incidents, download software, request license keys, and maintain
your system or user data If you are the first user your system or used data. Log on to the launchpad at
https://launchpad.support.sap.com/.
To help you get started, a personal demo of portal and launchpad is highly recommended:
https://support.sap.com/portaldemo.
Your S-user ID also gives you access to other important websites: Join a discussion in the SAP Community
(www.sap.com/community) , book an SAP training course (https://training.sap.com), purchase products or
services from the SAP Store (https://store.sap.com), or download product documentation from the SAP Help
Portal (https://help.sap.com).
Kind regards,
SAP Digital Business Services
1) If you are the first user of your company, you have got super administrator privileges, see
https://support.sap.com/user-admin-concept. Otherwise, you have read-only access to the SAP ONE Support Launchpad. To request
authorizations for support applications, contact an administrator in your company
(https://launchpad.support.sap.com/#/importantcontacts) .
